At CasuallCollection, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help with an easy return and refund process.
⏳ Return Period
You can return your product within 5 days of receiving your order.
📦 Return Eligibility
To qualify for a return, your item must be:
- Unused and in original condition
- Packed in its original box/packaging
- Returned with all accessories (cable, manual, etc.)
❌ Non-Returnable Items
We do not accept returns for:
- Damaged products caused by misuse
- Burnt/physical damage
- Water-damaged products
- Missing accessories
(Factory defects are accepted)
💵 Refund Process
Once we receive and inspect your returned item, your refund will be issued within 2–5 business days.
Refunds are provided through:
- Bank Transfer
- Easypaisa / JazzCash
- Store Credit (if preferred)
🔄 Replacement
If your product is faulty or not working on arrival, we offer free replacement within the 5-day return window.
🚚 Return Shipping
- If the product is defective or wrong item delivered → Return shipping is free
- If the customer changes their mind → Customer pays return shipping charges
📞 Need Help?
For any return or refund query, contact us at:
WhatsApp Support: 24/7 Available